00705naa#a2200193#i#450# EN\RIOR\bibl\69051 /en/manage/index 20251022065241.3 2500-1469 20230805b2023####ek#y0engy0150####ca RU Business analysis for developing effective ITSM solutions using a stakeholder approach Journal article Moscow Publishing Center RIOR 2023 8 с. Journal article local Экономика. Народное хозяйство. Экономические науки. 33 Kazakova Nataliya Aleksandrovna Kim Nikita Vyacheslavovich fht.editorum.ru /en/manage/index