00773naa#a2200205#i#4500001001500000003001700015005001700032011001400049100004100063102000700104200012200111210005800233215001100291608002700302675010700329700003500436700003400471700002400505856003800529EN\\bibl\48681/en/manage/index20250518181016.7##a2072-9502##a20220128b2022####ek#y0engy0150####ca##aRU1#aApplication of machine learning techniques for automated classification  and routing in ITIL libraryeJournal article1#aAstrakhancAstrakhan State Technical Universityd2022##a10 с.##aJournal article2local##aИнформационные технологии. Вычислительная техника.... 004#1aNikulingVladimir Valer'evich #1aShibaikingSergei Dmitrievich#1aSokolovagMaria S. 4#afht.editorum.ruu/en/manage/index