00627naa#a2200205#i#4500001001500000003001700015005001700032011001400049100004100063101000800104102000700112200007400119210007000193215001000263608002700273700002700300700003500327700002100362856003800383EN\\bibl\14763/en/manage/index20250113054510.1##a1993-7768##a20161222b2016####ek#y0engy0150####ca0#aRUS##aRU1#aStatistical approaches to service quality managementeJournal article1#aCHERKIZOVOcRussian State University of Tourism and Serviced2016##a9 с.##aJournal article2local#1aLavrenchenkogSergey  #1aZgonnikgLyudmila Vladimirovna#1aGladskayagInna 4#afht.editorum.ruu/en/manage/index