%0 Journal Article %T Modified customer experience model: omnichannel approach and impact on financial results of organization activities %A Nigay, E.. %A Lebedinskaya, Y.. %A Koshevaya, E.. %A Barausova, E.. %K business digitalization, economic efficiency, financial stability, business digitalization, business modeling, customer interaction system, omnichannel approach, customer experience management, algorithm of integrating digital business model %J Vestnik of Astrakhan State Technical University. Series: Economics %D 2022 %N 2022 %P 9 %I Astrakhan State Technical University